Withdrawal Period: You have the right to return unwanted products within 14 days of receiving your order, in accordance with the UK’s distance selling regulations.
Return Conditions:
- Notification Required: Before returning a product, please contact our support team via email at podoways.co.uk@gmail.com to obtain a return authorization number and detailed return instructions.
- Condition of the Product: The product must be returned in new and unused condition, with all original accessories, packaging, and tags intact.
- Proper Packaging: Ensure the product is securely packaged for return to prevent damage during transit.
Return Process:
- Contact Support: Email us at podoways.co.uk@gmail.com with your order number, the product name for return, and the reason for the return.
- Confirmation and Instructions: Our support team will provide you with a return authorization number and detailed instructions on how to return the product.
- Inspection and Refund: Upon receipt of the returned product and verification that it is in satisfactory condition, we will process a refund equivalent to the original purchase price, excluding initial shipping costs.
Exceptions: Please note that certain products may not be eligible for return due to their nature or specific restrictions. Contact our support team for further information.
Contact: For any additional questions regarding our return policy or to initiate a return, please contact our support team via email at podoways.co.uk@gmail.com.